Here’s how a Customer Success Manager (CSM) helps you to get the most value from Bionic for Agencies
Your Customer Success Manager (CSM) is your main point of contact at Bionic. Their job is to help you help you get the most value from Bionic.
In this article, we’ll cover:
Do I have a dedicated representative?Yes. Every customer is assigned a dedicated Customer Success Manager (CSM) to support your team throughout your time with Bionic.
What is a Customer Success Manager?
A Customer Success Manager is your primary contact at Bionic. Their role is to help your team use Bionic effectively and drive results based on your agency’s goals. They work closely with you to track progress and keep your implementation aligned with your business priorities.
They focus on helping you and your team get the most value from Bionic and facilitate your success with Bionic.
How your CSM Helps You
Your CSM will help you:
- Define Goals – Establish business goals through a jointly developed Success Plan.
- Get Started – Configure and customize your account.
- Get Going – Onboard and train your team.
- Support You – Answer questions, share resources, and connect you with the right people at Bionic.
- Advocate for You – Represent your needs internally at Bionic so your feedback is heard and acted on.
- Stay on Track – Track progress against your goals.
- Achieve success by reaching your goals with Bionic!