Get Help with Bionic for Advertisers

Unlimited Free Customer Support

Unlike other software companies that charge you for support, you get unlimited free customer support.

24/7 Customer Support

You get 24/7 support through online chat. Email and telephone support are available during core hours of operation.

Here's how to reach us...

Reach Us Through Chat

When you need an immediate answer, online chat is your best option because it is available 24/7.

To begin chatting, click the chat widget in the bottom right of any page on our website.

If you do not see this chat widget, your browser is probably blocking it by preventing cookies or scripts. To enable the chat, please ensure your browser allows both cookies and scripts to run in our domain (bionic-ads.com).

Once your chat has ended, the chat transcript will be emailed to you.

Reach Us by Email

For less urgent or more complicated support issues, email is a great option. We have a share email inbox that is carefully monitored by our support team during core hours of operation.

To reach customer support by email, send email to support@bionic-ads.com

Reach Us by Telephone

For urgent questions or to speak live with a friendly voice, telephone is a great way to get customer support during core hours of operation.

To reach customer support by telephone, call +1 (603) 676-7285 extension 3

Core Hours of Operation

You get 24/7 customer support through online chat.

However, live Customer Success Team members are available during our core hours of operation.

Our official core hours are:

• Monday – Friday

• 9:00 a.m. – 5:00 p.m. US Eastern Time

• Excluding New Year’s Day and Christmas Day

During core hours, you can speak directly with a live support representative via chat, email, or telephone.

Outside of core hours, you may still submit a message through chat, email, or voicemail. Your message will be received and responded to during the next business day.