--- title: Manage Your Users description: Here’s how to manage your organization’s Bionic for Agencies users. --- [Skip to content](https://help.bionic-ads.com/knowledge/manage-your-users#main-content) [![Bionic-Logo-184x60-white.png\]](https://help.bionic-ads.com/hs-fs/hubfs/Bionic-Logo-184x60-white.png?height=40&name=Bionic-Logo-184x60-white.png)](https://help.bionic-ads.com/knowledge?hsLang=en) Open main navigation Close main navigation - [Go to Bionic Website](https://www.bionic-ads.com/) [Go to Bionic Website](https://www.bionic-ads.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Bionic Knowledge Base](https://help.bionic-ads.com/knowledge?hsLang=en) 2. [Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en) 3. [Administer Your Account](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#administer-your-account) # Manage Your Users ## Here’s how to manage your organization’s Bionic for Agencies users. **Learn in Bionic Academy: [Administer Your Account - The Basics](https://academy.bionic-ads.com/app/courses/f583b53a-614c-4ddd-8ac6-1de56e8ea19a)** As an Administrator user of your organization, you can manage your Bionic for Agencies users, also known as Planner users, within your Bionic account. NOTE: The Users Tab is only accessible to Administrator users and only Administrator users are authorized to manage Planner users. In this help article, we’ll cover how to: 1. [View All Active and Inactive Users](https://help.bionic-ads.com/knowledge/manage-your-users#viewing-all-users) 2. [Understand Users in Your Organization](https://help.bionic-ads.com/knowledge/manage-your-users#understanding-users-org) 3. [Sort and Filter Your Users](https://help.bionic-ads.com/knowledge/manage-your-users#sorting-filtering-users) 4. [Search for a User](https://help.bionic-ads.com/knowledge/manage-your-users#searching-for-user) 5. [Add a User](https://help.bionic-ads.com/knowledge/manage-your-users#adding-user) 6. [Re-send Invitation to Pending User](https://help.bionic-ads.com/knowledge/manage-your-users#resending-invitation) 7. [Deactivate a User](https://help.bionic-ads.com/knowledge/manage-your-users#deactivating-user) 8. [Reactivate a User](https://help.bionic-ads.com/knowledge/manage-your-users#reactivating-user) ### View All Active and Inactive Users Here is how to get to the Users tab to view/manage your users: 1. Click on **Your Company Name** in the Upper Right Corner. 2. Click on **Administration**. 3. Click on the **Users Tab** to view your organization’s users. CAUTION: If you are unable to access this tab, you are not an Administrator user of your organization. Please contact Bionic support via email [support@bionic-ads.com](mailto:support@bionic-ads.com) or the Live Chat feature to request to become an Administrator user. You may also reach us via phone: +1-603-676-7285 ext. 3. ![A screenshot of how to view your users in Bionic as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/adminstration-button%20-%20Copy.png?width=688&height=130&name=adminstration-button%20-%20Copy.png) ![A screenshot of of the Users tab in Bionic.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/access-users-tab.png?width=688&height=172&name=access-users-tab.png) ### Understand Users in Your Organization All active and inactive users for your organization will be listed in a table view in the Administration section of your account under the Users tab. ![A screenshot of the Users Table in the Users Tab in Bionic.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/understanding-users.png?width=688&height=302&name=understanding-users.png) The table includes the following details for each user: - **Name** - First and Last Name of user - **Status Indicator** - Icon that will indicate the status of this user: Active, Inactive, or Pending (see below) - **User’s Bionic ID** - Unique Bionic ID for the user - **Job Title** - **Email** - **Phone Number** - **Last Login** - Date & timestamp of when the user logged in - **Created -** Date & timestamp of when the user was created - **Created By** - Name of the user who added this user - **Updated -** Date & timestamp of when the user record was last updated - **Updated By** - Name of the user who last updated the user record NOTE: Clicking on a user’s Name will take you to the Edit Mode of the User Profile. Here’s how to update a User Profile: [Manage Your User Profile](https://help.bionic-ads.com/knowledge/manage-your-user-profile?hsLang=en). The table indicates if a user is Active, Inactive or Pending using the Icons in the Name column: Colored Logo indicates **Active User:** ![An active user icon.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/active-user.png?width=48&height=38&name=active-user.png) Grayed Logo indicates **Inactive User:**  ![A deactivated user icon](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/inactive-user.png?width=40&height=41&name=inactive-user.png) Hourglass indicates **Pending** User (user has not yet activated the account set up for them):  ![An hourglass icon depicting a pending user.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/pending-user.png?width=41&height=48&name=pending-user.png) ### Sort and Filter Your Users You can sort and/or filter the Table View in the Users Tab. Here’s How: 1. Sort Your Users 2. Filter Your Users #### Sort Your Users Here’s how to sort users: 1. Click on the **Header** name of the column you wish to sort by. ![A screenshot of how to sort users as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/sort-users.png?width=688&height=59&name=sort-users.png) #### Filter Your Users You may find it helpful to filter your list by status, especially if you have a long list of users. Here’s how to filter users: 1. Click on **All Status**. 2. Use the checkboxes to narrow down the users by: 1. Active *(Current User)* 2. Inactive *(Deactivated User)* 3. Pending *(Invitation Sent, Pending Activation)* 3. Click **Apply**. ![A screenshot of how to filter users as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/filter-users.png?width=688&height=260&name=filter-users.png) ### Search for a User In addition to sorting and filtering, you can also search for a specific user using the search bar provided. The list of users will be narrowed by keywords entered. 1. Type in the Search Bar the First and/or Last Name of a user. ![A screenshot of how to search users as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/search-user.png?width=688&height=387&name=search-user.png) ### Add a User Administrators can add new users to their organization. Here is how to add a new Planner user: NOTE: Each user requires their own license. You can track your licenses in this User Tab. \* If you are replacing 1 user with another, first Deactivate the old user, then Create the new user to avoid license increases. \* When adding a user to an organization that has filled all available licenses you will be asked to confirm a license increase count in order to add the new user (see step 2 below). 1. Take note of your Current License Count. 2. Click on **Add User**. 3. If Applicable, Confirm to Agree to Increase License Count by Clicking **Yes, Add User**. 4. Enter the **email address** of the new User. 5. Click **Add User**. 6. Enter contact information. 7. Click **Add User**. CAUTION: Email address of new users MUST match the domain(s) of your organization. If you are unable to add a user due to a different email address, please contact Bionic support via email [support@bionic-ads.com](mailto:support@bionic-ads.com) or the Live Chat feature. You may also reach us via phone: 1-603-676-7285 ext. 3. ![A screenshot of step 1 and 2 of how to add a user as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/adding-user-1.png?width=629&height=458&name=adding-user-1.png) ![A screenshot of step 3 of how to add a user as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/adding-user-2.png?width=688&height=283&name=adding-user-2.png) **![A screenshot of step 4 and 5 of how to add a user as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/adding-user-3.png?width=688&height=384&name=adding-user-3.png)** **![A screenshot of step 6 and 7 of how to add a user as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/adding-user-4.png?width=688&height=770&name=adding-user-4.png)** NOTE: An email invitation will be sent to the user at which point they will use the email invitation to activate the user account. Once activated they’ll have access to Bionic Planner for your organization. ### Re-send Invitation to Pending User You can re-send an invitation to a pending user in case they have deleted or misplaced the email containing the activation link for their account. Here’s how to re-send an invitation to a pending user: 1. Select the **checkbox** next to the Pending User’s name. 2. Click **Re-send Invitation**. ![A screenshot of how to resend an invitation to a user as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/re-send-invitation.png?width=688&height=399&name=re-send-invitation.png) ### Deactivate a User Pending and Active users can be deactivated. Here is how to deactivate a User: 1. Select the **checkbox** next to the User’s name. 2. Click **Deactivate**. NOTE: Deactivating users does not decrease licenses. You MUST contact Bionic Customer Support to officially decrease licenses. Please contact Bionic support via email [support@bionic-ads.com](mailto:support@bionic-ads.com) or the Live Chat feature. You may also reach us via phone: 1-603-676-7285 ext. 3. ![A screenshot of how to deactivate a user as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/deactivate-user.png?width=644&height=465&name=deactivate-user.png) ### Reactivate a User Administrators can reactivate deactivated users. Here is how to reactivate a user: NOTE: Each user requires their own license. You can track your licenses in this User Tab. When reactivating a user that has filled all available licenses you will be asked to confirm a license increase count in order to reactivate a user (see step 3 below). 1. Select the **checkbox** next to the User’s name. 2. Click on **Reactivate**. 3. If Applicable, Confirm to Agree to Increase License Count by Clicking **Yes, Reactivate User**. ![A screenshot of how to reactivate a user as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/reactivate-user-1.png?width=688&height=419&name=reactivate-user-1.png) ![A screenshot of a popup confirming to reactivate as explained on this page.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Manage%20Your%20Users/reactivate-user-2.png?width=688&height=292&name=reactivate-user-2.png)   - [Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#main-content) - [Introduction to Bionic](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#introduction-to-bionic) - [Manage Your Advertisers](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-advertisers) - [Manage Your Campaigns](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-campaigns) - [Create Perfect Media Plans](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#create-perfect-media-plans) - [Manage Your Ads](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-ads) - [Manage Your Vendor Database](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-vendor-database) - [Automate RFP Workflow](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#automate-rfp-workflow) - [Create Beautiful Flowcharts](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#create-beautiful-flowcharts) - [Share Campaigns With Your Client Teams](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#share-campaigns-with-your-client-teams) - [Report DEI Scorecard](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#report-dei-scorecard) - [Send Electronic Insertion Orders](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#send-electronic-insertion-orders) - [Manage Media Tasks](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-media-tasks) - [Deliver Flawless Naming Conventions](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#deliver-flawless-naming-conventions) - [Automate Ad Server Trafficking](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#automate-ad-server-trafficking) - [Integrate Performance Data](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#integrate-performance-data) - [Monitor Plan Schedules](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#monitor-plan-schedules) - [Monitor Ad Spot Delivery](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#monitor-ad-spot-delivery) - [Monitor Ad Delivery Pacing](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#monitor-ad-delivery-pacing) - [Automate Reporting](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#automate-reporting) - [Deliver Perfect Client Dashboards](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#deliver-perfect-client-dashboards) - [Reconcile Vendor Bills](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#reconcile-vendor-bills) - [Generate Tracking URLs](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#generate-tracking-urls) - [Integrate Your Accounting](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#integrate-your-accounting) - [Administer Your Account](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#administer-your-account) - [Integrate Your Bionic Data](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#integrate-your-bionic-data) - [Customize Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#customize-bionic-for-agencies) - [Troubleshoot Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#troubleshoot-bionic-for-agencies) - [FAQ - Frequently Asked Questions](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#faq-frequently-asked-questions) - [Bionic for Ad Sales](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#main-content) - [Get Started](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#get-started) - [Respond to an RFP](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#respond-to-an-rfp) - [Manage Your Programs](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#manage-your-programs) - [Manage Ad Sales Users](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#manage-ad-sales-users) - [Handle Orders](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#handle-orders) - [Understand Program Performance](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#understand-program-performance) - [Benchmark Your Performance](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#benchmark-your-performance) - [Handle Sales Leads](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#handle-sales-leads) - 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