Why isn't my performance data showing up as expected?

Here's How to Fix Performance Data Issues in Bionic for Agencies.

Integrating your performance data into Bionic enables you to monitor your ad delivery pacing and track KPI performance. Bionic will utilize your planned spend and metrics and compare it, down to the day, against the performance reported back by the ad delivery source.

Once you have set up your performance data integration but notice the data is not showing up as expected, there are a few things to check to ensure everything has been configured correctly. In this article, we'll cover what to check for to fix performance data issues whether it is missing or not showing correct data.

Table of Contents:

1. Check Integration Setup
2. Check Placement Data Source

3. Check Placement Source ID

Check Integration Setup

The first thing to check is to ensure the Integration has been properly added to a campaign.  Here's how to check your integration setup.

1. Go to the Settings Tab of the campaign.
2. Click on Integrations.
3. Check to see if your Integration is listed.
   1. If not listed, follow the steps in this KB article to add your Integration: Configure Your Performance Integration.
4. Once your Integration is listed, proceed to Check Placement Data Source.

Check Placement Data Source

After your performance data has been mapped, you should not have to change the placement's Primary Data Source, however, it is always a best practice to check this section if your data is not pulling through as expected.  Here's how to check Placement Data Source:

1. In the Placement Digest column of a Media Plan, click on the Placement Name. 
2. Click on the KPI Goals tab.
3. In the Primary Data Source column confirm that it is the correct Data Source displayed.
4. If not, using the Dropdown, select the correct Data Source.

Check Placement Source ID

If performance data is still not pulling through accurately, you will want to check to make sure the placement is "Included" and that the placement's Source ID is properly formatted. Here's how:

1. In the media plan, go to the Implementation section.
2. Locate the column of the Integration source. 
3. If applicable, double check that the Source ID is correct and formatted properly. For example, If the Source ID includes dashes, be sure that dashes are also included when adding the Source ID to Bionic.