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Reload Your Bionic Workspace

Here's how to reload your Bionic workspace to view the most up-to-date information in Bionic for Agencies.

In Bionic for Agencies, updates to media plans, orders, vendors, and campaigns occur in real time. However, if changes were recently made by you or another user, the workspace may need to be reloaded in order to display the latest information.

If you notice that updates are not appearing, totals are not updating, or newly added items are not visible, reloading the workspace or refreshing your browser will usually display the most current data.

This article explains the different ways you can reload Bionic to ensure you are viewing the latest information.

Table of Contents

  1. Reload the Bionic Workspace

  2. Refresh Your Browser

  3. Perform a Hard Refresh

  4. Contact Customer Support

Reload the Bionic Workspace

The Media Plan includes a Refresh button that reloads the media plan.

To reload the workspace:

  1. Navigate to a Media Plan.

  2. Click Refresh.

Screenshot of a Media Plan in Bionic.

Reloading the workspace can be helpful when:

  • Totals or calculations appear outdated

  • You want to confirm that the latest updates are visible

Refresh Your Browser

If reloading the media plan does not update the information, you can reload the Bionic page in your browser.

To refresh your browser:

Windows

Press Ctrl + R

Mac

Press Command (⌘) + R

This reloads the current Bionic page and retrieves the most recent version of the data.

Perform a Hard Refresh

In some cases, your browser may temporarily store previously loaded page data. Performing a hard refresh forces the browser to load the most recent version of the page.

To perform a hard refresh:

Chrome / Edge (Windows)
Press Ctrl + Shift + R

Chrome / Edge (Mac)
Press Command (⌘) + Shift + R

Safari (Mac)
Press Command (⌘) + Option + R

After performing a hard refresh, the page will reload and display the latest information.

Contact Customer Support

If the page still does not display the expected information after reloading and refreshing your browser, please contact Bionic Customer Support.

When reaching out, it is helpful to include:

  • The Campaign Name

  • The Media Plan or Order Number (if applicable)

  • A description of the update that was made

  • A screenshot of the page you are viewing

Providing this information will help the support team review the item and assist with resolving the issue.