Troubleshoot Bionic for Agencies
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      Why am I receiving a duplicate source ID error when I haven't used this source ID before?

      Here's How to Fix Duplicate Source IDs in Bionic for Agencies.

      If you receive an error that your source ID has already been used, please gather the necessary data to Bionic Customer Support so we may identify where this ID may have been used previously and resolve the issue as appropriate. This article will detail what you need to send to Bionic Customer Support and how to do so.  

      Table of Contents:

      1. Gather Necessary Data
      2. Contact Bionic Support

      Gather Necessary Data

      In order for Bionic Customer Support to troubleshoot, we'll need a few items.

      1. Go to the Media Plan you want to add a Source ID to. In your web browser's URL field, copy the URL link.
      2. Get the Placement's Bionic ID Number.
      3. Have on hand the Source ID giving the duplicate ID error message.

      A screenshot of a media plan.

      Contact Bionic Customer Support

      Once you have obtained all of the required information, please reach out to Bionic Customer Support.  Here's how to contact us: Get Help With Bionic for Agencies. Ensure to include the Media Plan's URL Link, the Placement's Bionic ID Number and the Source ID when contacting us.