Why is my Bionic account running slower than usual?

If Bionic for Agencies feels slower than usual, there are a few things you can check before contacting Bionic Support to help identify the cause. In this article, we’ll cover steps to troubleshoot performance issues.

Table of Contents:

1. Check Your Network Connection
2. Check VPN Usage
3. Identify Where Slowness Occurs
4. Run an Internet Speed Test

Check Your Network Connection

Performance may vary depending on whether you are working from the office or remotely.

If you are working from home or another remote location, your connection speed or network stability may differ from your office network.

Try refreshing Bionic or logging out and into the application to see if performance improves.

Check VPN Usage

If you are connected to a VPN, performance may slow due to additional routing of network traffic.

If possible, try disconnecting from your VPN temporarily and check if performance improves.

Identify Where Slowness Occurs

Determine if the slowdown occurs in:

• A single campaign
• Multiple campaigns
• Specific actions such as filtering, bulk editing, or loading grids

Knowing where the slowdown occurs helps Support investigate faster.

Make note of the campaign name(s) and actions that are affected.

Run an Internet Speed Test

Running a speed test can help determine if network performance is contributing to slowness.

Go to: https://www.speedtest.net

Share the results with Bionic Support if you continue experiencing issues.

If performance issues continue after these steps, contact Bionic Support and provide:

• Campaign name(s) affected
• Actions that feel slow
• Speed test results
• Approximate time the issue occurred

Providing this and other pertinent information helps Bionic Support investigate more quickly.