Why is my Login Activation Code not Working?

If you have received an email from Bionic instructing you to activate your Bionic for Ad Sales account but are having issues completing activation, this help article will help you troubleshoot those issues. 

Table of Contents:

1. Check your activation code
2. Use the Forgot Password option

Check Your Activation Code

When you receive an RFP in Bionic for Ad Sales for the first time, Bionic sends you an activation email. To activate your account and view the RFP:

1. Open the activation email from Bionic.
2. Click the activation link in the email.
3. Follow the prompts to set a password.

Once your account is active and your password is set, you can view the RFP.  Click on the link located within the activation email to activate your account and set up a password.  Once you activate your account and set a Password, you will be able to view the RFP that has been sent.

 

Use the Forgot Password option

If you click on the link to activate your account and you receive a notice that your account is already active, you can use the Forgot Password option to sign-in. Here's how:

1. Open the activation email from Bionic and click the Click here to activate your account link.
2. If the link takes you to the sign-in page instead of the activation screen, your account is already active. Return to the activation email.
3. Click the Retrieve your password here link and follow the prompts to reset your password and access your account.