--- title: Customize Programs You Use description: Here's How to Customize Programs in Bionic For Agencies. --- [Skip to content](https://help.bionic-ads.com/knowledge/customize-programs-you-use#main-content) [![Bionic-Logo-184x60-white.png\]](https://help.bionic-ads.com/hs-fs/hubfs/Bionic-Logo-184x60-white.png?height=40&name=Bionic-Logo-184x60-white.png)](https://help.bionic-ads.com/knowledge?hsLang=en) Open main navigation Close main navigation - [Go to Bionic Website](https://www.bionic-ads.com/) [Go to Bionic Website](https://www.bionic-ads.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Bionic Knowledge Base](https://help.bionic-ads.com/knowledge?hsLang=en) 2. [Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en) 3. [Manage Your Vendor Database](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-vendor-database) # Customize Programs You Use ## Here's How to Customize Programs in Bionic For Agencies. With Bionic, you can configure the Programs you utilize in your media plans. You can [set Program metadata](https://help.bionic-ads.com/knowledge/set-program-metadata?hsLang=en), add or remove contacts for a program, update your rate costs for a product and add private products that only your company will be able to see. In this article, we'll cover: 1. [Manage Program Contacts](https://help.bionic-ads.com/knowledge/customize-programs-you-use#manage) 2. [Set Your Own Rate for a Product](https://help.bionic-ads.com/knowledge/customize-programs-you-use#rate) 3. [Add Private Products](https://help.bionic-ads.com/knowledge/customize-programs-you-use#add-private-prod) 4. [Delete Private Products](https://help.bionic-ads.com/knowledge/customize-programs-you-use#delete-private-prod) ### Manage Program Contacts Here's how to manage the contacts for a program. Contacts for a program are listed under the Contacts tab of a Program. ![A screenshot of Contacts Tab in a Program.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Explore%20Programs/explore-contacts.png?width=688&height=178&name=explore-contacts.png) Bionic will provide at least one contact you can reach out to. However, you may already have your own sales contact that might not be listed. Adding the contact here will share it with others in your company, provide easy access when sending RFPs, and can help create automation in your IOs. You have the ability to: 1. [Add a Contact](https://help.bionic-ads.com/knowledge/customize-programs-you-use#add-contact) 2. [Remove a Contact](https://help.bionic-ads.com/knowledge/customize-programs-you-use#remove-contact) 3. [Mark as Primary](https://help.bionic-ads.com/knowledge/customize-programs-you-use#primary-contact) #### Add a Contact Here's how to add a contact: 1. Click the **Add Contact** button. 2. Enter the **Email Address** of the contact. 3. Press **Add Contact**. 4. Fill in **Contact Information**. 5. Click **Add Contact**. ![A screenshot highlighting the Add Contact button in the Contacts Tab.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/add-contact.png?width=688&height=353&name=add-contact.png) ![A screenshot of the Add Contact's email dialog](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/add-contact-1.png?width=658&height=295&name=add-contact-1.png) ![A screenshot of the Add Contact's information dialog.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/add-contact-2.png?width=665&height=577&name=add-contact-2.png) NOTE: If Bionic is familiar with the email address, you can simply confirm when prompted. ![A screenshot of when Bionic recognizes an email when adding a contact.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/add-contact-note.png?width=395&height=182&name=add-contact-note.png) NOTE: Any contacts you have added, you have the ability to edit their information. If you need information changed for contacts automatically provided, please contact Bionic Customer Support (support@bionic-ads.com). #### Remove a Contact You can only remove contacts that have been added by your company. You can remove one or more contacts at a time. Here's how to remove a contact: 1. Check off the **box(es)** next to the name of the user you wish to remove. 2. Click the **Remove Contact** button. ![A screenshot highlighting how to remove a contact in Contacts tab.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/remove-contact.png?width=688&height=359&name=remove-contact.png) #### Mark as Primary Marking a contact as the primary contact can be especially helpful for IO automation, as well as clearly identifying your main salesperson for this program. The contact will then display a star next to it indicating it as primary. Only one contact can be a primary contact. Here is how to mark a primary contact. 1. Check off the **box** next to the name of the user. 2. Click the **Mark as Primary** button. ![A screenshot highlighting how to Mark a Primary contact.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/mark-primary.png?width=688&height=280&name=mark-primary.png) ### Set Your Own Rate for a Product In the Products tab of a Program, you can update the Our Rate column to set your rate costs, private to your organization. Here is how to set your own rate for a product: 1. In the row of the product you wish to set your rate, click in the **Cost field**. 2. Update your **Rate Type**. 3. Select **Net/Gross**. ![A screenshot of the Products tab and how to set your own rate for a product.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/our-rate.png?width=688&height=206&name=our-rate.png) ### Add Private Products In addition to standard products, you can also add additional products that will only be able for your company to see. While typically you would add Products on-the-fly in your media plan, you can also add them here. Here is how to add a Private Product: 1. Press the **Add New Product** button. 2. Complete the **details about the product**. 3. Click **Add Product**. ![A screenshot of the Products Tab highlighting how to add a private product.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/add-private-prod.png?width=688&height=360&name=add-private-prod.png) ![A screenshot of the Add a New Product dialog.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/add-private-prod-1.png?width=688&height=883&name=add-private-prod-1.png) NOTE: Private Products are differentiated by the avatar icon in the Name column. They are also editable.   ![A screenshot of a private product in the Products tab table.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/add-private-prod-note.png?width=688&height=385&name=add-private-prod-note.png) ### Delete Private Products If a product is no longer applicable, or one was added inadvertently, you can delete it. You can only delete products added by your company. You can delete more than one product at a time. 1. Check off the **box(es)** next to the product you wish to delete. 2. Press the **Delete** button. 3. Confirm by clicking the **Delete** button in the prompt. ![A screenshot of the Products Tab highlighting how to delete a private product.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/delete-private-prod.png?width=688&height=378&name=delete-private-prod.png) ![A screenshot of the confirmation prompt for deleting a private product.](https://help.bionic-ads.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/Bionic%20for%20Agencies/Customize%20Programs%20You%20Use/delete-private-prod-1-1.png?width=658&height=275&name=delete-private-prod-1-1.png)   - [Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#main-content) - [Introduction to Bionic](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#introduction-to-bionic) - [Manage Your Advertisers](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-advertisers) - [Manage Your Campaigns](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-campaigns) - [Create Perfect Media Plans](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#create-perfect-media-plans) - [Manage Your Ads](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-ads) - [Manage Your Vendor Database](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-your-vendor-database) - [Automate RFP Workflow](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#automate-rfp-workflow) - [Create Beautiful Flowcharts](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#create-beautiful-flowcharts) - [Share Campaigns With Your Client Teams](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#share-campaigns-with-your-client-teams) - [Report DEI Scorecard](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#report-dei-scorecard) - [Send Electronic Insertion Orders](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#send-electronic-insertion-orders) - [Manage Media Tasks](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#manage-media-tasks) - [Deliver Flawless Naming Conventions](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#deliver-flawless-naming-conventions) - [Automate Ad Server Trafficking](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#automate-ad-server-trafficking) - [Integrate Performance Data](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#integrate-performance-data) - [Monitor Plan Schedules](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#monitor-plan-schedules) - [Monitor Ad Spot Delivery](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#monitor-ad-spot-delivery) - [Monitor Ad Delivery Pacing](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#monitor-ad-delivery-pacing) - [Automate Reporting](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#automate-reporting) - [Deliver Perfect Client Dashboards](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#deliver-perfect-client-dashboards) - [Reconcile Vendor Bills](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#reconcile-vendor-bills) - [Generate Tracking URLs](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#generate-tracking-urls) - [Integrate Your Accounting](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#integrate-your-accounting) - [Administer Your Account](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#administer-your-account) - [Integrate Your Bionic Data](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#integrate-your-bionic-data) - [Customize Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#customize-bionic-for-agencies) - [Troubleshoot Bionic for Agencies](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#troubleshoot-bionic-for-agencies) - [FAQ - Frequently Asked Questions](https://help.bionic-ads.com/knowledge/bionic-for-agencies?hsLang=en#faq-frequently-asked-questions) - [Bionic for Ad Sales](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#main-content) - [Get Started](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#get-started) - [Respond to an RFP](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#respond-to-an-rfp) - [Manage Your Programs](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#manage-your-programs) - [Manage Ad Sales Users](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#manage-ad-sales-users) - [Handle Orders](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#handle-orders) - [Understand Program Performance](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#understand-program-performance) - [Benchmark Your Performance](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#benchmark-your-performance) - [Handle Sales Leads](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#handle-sales-leads) - [Troubleshoot Bionic for Ad Sales](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#troubleshoot-bionic-for-ad-sales) - [Bionic for Advertisers](https://help.bionic-ads.com/knowledge/bionic-for-advertisers?hsLang=en#main-content) - [Introduction to Bionic for Advertisers](https://help.bionic-ads.com/knowledge/bionic-for-advertisers?hsLang=en#introduction-to-bionic-for-advertisers) - [Manage Agency Teams](https://help.bionic-ads.com/knowledge/bionic-for-advertisers?hsLang=en#manage-agency-teams) - [Manage Campaign for Advertisers](https://help.bionic-ads.com/knowledge/bionic-for-advertisers?hsLang=en#manage-campaign-for-advertisers) - [Build Advertiser Flowcharts](https://help.bionic-ads.com/knowledge/bionic-for-advertisers?hsLang=en#build-advertiser-flowcharts) - [Monitor Schedules for Advertisers](https://help.bionic-ads.com/knowledge/bionic-for-advertisers?hsLang=en#monitor-schedules-for-advertisers) - [Monitor Media Investment Patterns](https://help.bionic-ads.com/knowledge/bionic-for-advertisers?hsLang=en#monitor-media-investment-patterns) - 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