Here's how to get help with Bionic for Agencies.
Unlimited Free Customer Support
Unlike other software companies that charge you for support, you get unlimited free customer support with your Bionic for Agencies subscription.
24/7 Customer Support
You get 24/7 support through online chat. Email and telephone support are available during core hours of operation.
Your Customer Success Team
At Bionic, the customer support team is called the "Customer Success Team." Our goal is not to simply show you how to press the right buttons on the software, our goal is to help you to achieve business success using the software.
This means going above and beyond to help you achieve your objectives.
Your Customer Success Manager (CSM) is your main point of contact at Bionic. Their job is to help you help you get the most value from Bionic.
We're happy to help you to get quick answers or advice on any thorny issues. We're willing to roll up our sleeves and work along side you! You should feel free to contact us for anything - big or small.
Here's how to reach us...
Reach Us Through Chat
When you need an immediate answer, online chat is your best option because it is available 24/7.
To begin chatting, click the chat widget in the bottom right of any page on our website.
If you do not see this chat widget, your browser is probably blocking it by preventing cookies or scripts. To enable the chat, please ensure your browser allows both cookies and scripts to run in our domain (bionic-ads.com).
Once your chat has ended, the chat transcript will be emailed to you.
Reach Us by Email
For less urgent or more complicated support issues, email is a great option. We have a share email inbox that is carefully monitored by our support team during core hours of operation.
To reach customer support by email, send email to support@bionic-ads.com
Reach Us by Telephone
For urgent questions or to speak live with a friendly voice, telephone is a great way to get customer support during core hours of operation.
To reach customer support by telephone, call +1 (603) 676-7285 extension 3
Core Hours of Operation
You get 24/7 customer support through online chat. However, our official core hours of operation are Weekdays 9:00 a.m. - 5:00 p.m. US Eastern Time, excluding New Years Day and Christmas holidays.