Troubleshoot Bionic for Agencies
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      Why is my Proposal XML File Not Uploading Properly?

      Here's how to fix proposal XML file upload errors for Bionic for Ad Sales.

      When uploading a proposal XML file into a Bionic proposal, you may receive an error message that your XML file was not successfully uploaded or you may notice some plan lines are missing after upload. 

      NOTE: XML files are typically provided by broadcast channel partners. If you're proposing a different type of channel, you likely won’t have an XML file and will need to enter placements manually.

      In this article, we'll cover how to troubleshoot Proposal XML file upload issues.

      Table of Contents:

      1. Check XML File
      2. Check XML File was Uploaded in the Line Items Tab
      3. If You Don't Have an XML File
      4. Contact Customer Support for Further Assistance


      Check XML File

      When a proposal XML file doesn't successfully upload, its best to first check the XML file itself. Here's what to look for to ensure your Proposal XML file is formatted correctly:

      1. Double check that the file is an XML file and NOT an XLS file. Bionic only accepts XML files for uploading line items.
        1. The XML file must be exported from a system like WideOrbit, Strata, or a similar platform. You cannot simply ‘Save As’ an XML file type from Excel (the format will not work and won’t upload).
      2. Make sure the XML file is a Proposal XML file, not an Avails XML. Only Proposal XML files contain the correct structure to import line items into Bionic.
        1. Avails XML files cannot be uploaded into Bionic. Most traffic systems will give you the option to export a Proposal XML; make sure you select the correct type.
      3. Ensure there are day spots in the Proposal XML file. Without day spots, the XML file will not upload into Bionic.

      If you need instructions on how to export proposals from your external platform, learn more here: Export Proposals From Another Platform.

      After you have ensured your Proposal XML file is properly formatted and are still experiencing issues, the next thing to do is to check that the file was uploaded in the correct section of Bionic.

      Check That The XML File was Uploaded in the Line Items Tab

      If your Proposal XML File is properly formatted and you are still experiencing upload errors, you will want to verify you are uploading the file in the correct section of the app.

      Here is more information on where to upload your Proposal XML file: Importing to Bionic.

      NOTE: Ensure you are uploading the Proposal XML File in the Line Items Tab using the Upload button, NOT the Add Document link in the Overview Tab. The Add Document link in the Overview Tab will not import line items from the XML file. See screenshot below for the proper place to upload the XML file.

      If you don't have an XML File

      If you've tried uploading a file and it failed and it's determined that you don’t have a valid Proposal XML file (such as if you uploaded an Avails XML or another unsupported format) you can still respond to the proposal.

      Here is more information that will assist in that process: Add Line Items Manually

      Contact Customer Support for Further Assistance

      If you are still experiencing issues when uploading your Proposal XML file please do not hesitate to reach out to Bionic Customer Support.

      Here is how to get in touch with our team: Get Help with Bionic for Ad Sales.