--- title: Why is my Proposal XML File Not Uploading Properly? description: Here's how to fix proposal XML file upload errors for Bionic for Ad Sales. --- [Skip to content](https://help.bionic-ads.com/knowledge/why-is-my-proposal-xml-file-not-uploading-properly#main-content) [![Bionic-Logo-184x60-white.png\]](https://help.bionic-ads.com/hs-fs/hubfs/Bionic-Logo-184x60-white.png?height=40&name=Bionic-Logo-184x60-white.png)](https://help.bionic-ads.com/knowledge?hsLang=en) Open main navigation Close main navigation - [Go to Bionic Website](https://www.bionic-ads.com/) [Go to Bionic Website](https://www.bionic-ads.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Bionic Knowledge Base](https://help.bionic-ads.com/knowledge?hsLang=en) 2. [Bionic for Ad Sales](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en) 3. [Troubleshoot Bionic for Ad Sales](https://help.bionic-ads.com/knowledge/bionic-for-ad-sales?hsLang=en#troubleshoot-bionic-for-ad-sales) # Why is my Proposal XML File Not Uploading Properly? ## Here's how to fix proposal XML file upload errors for Bionic for Ad Sales. When uploading a proposal XML file into a Bionic proposal, you may receive an error message that your XML file was not successfully uploaded or you may notice some plan lines are missing after upload.  **NOTE:** XML files are typically provided by broadcast channel partners. If you're proposing a different type of channel, you likely won’t have an XML file and will need to enter placements manually. In this article, we'll cover how to troubleshoot Proposal XML file upload issues. ### Table of Contents: 1. [Check XML File](https://help.bionic-ads.com/knowledge/why-is-my-proposal-xml-file-not-uploading-properly#xml) 2. [If You Don't Have an XML File](https://help.bionic-ads.com/knowledge/why-is-my-proposal-xml-file-not-uploading-properly#noxml) 3. [Contact Customer Support for Further Assistance](https://help.bionic-ads.com/knowledge/why-is-my-proposal-xml-file-not-uploading-properly#cs) 4. [Update Call Letter Code(s)](https://help.bionic-ads.com/knowledge/why-is-my-proposal-xml-file-not-uploading-properly#update-call-letters) Check XML File When a proposal XML file doesn't successfully upload, its best to first check the XML file itself. Here's what to look for to ensure your Proposal XML file is formatted correctly: 1. Double check that the file is an **XML file** and NOT an XLS file. Bionic only accepts XML files for uploading line items. 1. The XML file must be exported from a system like *WideOrbit*, *Strata*, *Tapscan* or a similar platform. You **cannot** simply ‘Save As’ an XML file type from Excel (the format will not work and won’t upload). 2. **Make sure the XML file is a *Proposal XML* file, not an *Avails XML*.** Only Proposal XML files contain the correct structure to import line items into Bionic. 1. Avails XML files **cannot** be uploaded into Bionic. Most traffic systems will give you the option to export a Proposal XML; make sure you select the correct type. 3. Ensure there are **day spots** in the Proposal XML file. Without day spots, the XML file will not upload into Bionic. If you need instructions on how to export proposals from your external platform, learn more here: [Export Proposals From Another Platform](https://help.bionic-ads.com/knowledge/upload-xml-files?hsLang=en#Exporting-Proposal). After you have ensured your Proposal XML file is properly formatted and are still experiencing issues, the next thing to do is to check that the file was uploaded in the correct section of Bionic. ### If you don't have an XML File If you've tried uploading a file and it failed and it's determined that you don’t have a valid **Proposal XML** file (such as if you uploaded an Avails XML or another unsupported format) you can still respond to the proposal. Here is more information that will assist in that process: [Add Line Items Manually](https://help.bionic-ads.com/knowledge/respond-to-an-rfp?hsLang=en#add-lines) ### Contact Customer Support for Further Assistance If you are still experiencing issues when uploading your Proposal XML file please do not hesitate to reach out to Bionic Customer Support. Here is how to get in touch with our team: [Get Help with Bionic for Ad Sales](https://help.bionic-ads.com/knowledge/get-help-with-bionic-for-ad-sales?hsLang=en). Update Call Letter Code(s) In Bionic for Ad Sales, the station’s Call Letter Code is stored in the Program Code field. This code must match what appears in the Proposal XML file for placements to import correctly. You can review or update this in the Programs tab of your account. Here's how to update call letter codes in Bionic for Ad Sales. 1. Verify Code is Correct 2. Move Code from an Inactive or the Wrong Program 3. Update Missing/Incorrect Code #### Verify Code is Correct If the correct call letters already appear in the **Code** field on the active program, no changes are needed. #### Move Code from an Inactive or the Wrong Program In some cases, duplicate programs exist and the call letter code is assigned to an inactive or incorrect program. To correct this: 1. Identify the duplicate **programs**. *NOTE: Use the search bar to find related programs.* 2. Click on the name of the **inactive/incorrect** **program** that currently contains the code. 3. In the Settings tab, remove the code from that **program**. 4. Go back to the Program tab and select the program you just removed the code from and **Deactivate** it. 5. Open the correct **program**. 6. Enter the code in the **Code** field. 7. Activate the correct **program** if needed. 8. Re-upload the Proposal XML file. **NOTE:** If you are unsure which program should remain active, contact [**Bionic Customer Support**](https://help.bionic-ads.com/knowledge/get-help-with-bionic-for-ad-sales?hsLang=en) for assistance. #### Update Missing/Incorrect Code If the program is active but the **Code** field is blank or contains incorrect call letters, update the code: 1. Go to the **Programs** tab. 2. Identify the program you wish you add a Code to. *NOTE: Use the search bar & filters to find a program.* 3. Click on the Program name. 4. Open the **Settings** tab. 5. Enter the correct call letters in the **Code** field. 6. Repeat for any other programs. 7. 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