Why are the totals on an order not matching the media plan?

Here's How to Fix Total Discrepancies for an Order in Bionic for Agencies.

In Bionic for Agencies, your order data is driven from your media plan. If you are experiencing a discrepancy in totals when comparing your order to its media plan, you will want to double check certain data on your media plan to troubleshoot this issue.

In this article, we'll cover how to troubleshoot order issues when totals don't appear to match the media plan.

Table of Contents:

1. Check Your Dayparting

Check Your Dayparting

When an order is created, it is critical that all the dayparting data is accurate. If it is not, it can cause data to be pulled into the order but not calculate the totals correctly.

For example, (1) if you have a date range of Saturday, June 1 through Wednesday, June 5th listed and selecting Friday as your daypart, the data will not flow through the order correctly. Because Friday does not fall within the time frame you specified, all of the lines will be shown on the order, but the totals will be incorrect on the order (2). With incorrect dayparting data, the PDF Version will also display incorrect totals (3).

(2)

(3)

Here's how to double check your dayparting is correct:

1. Go to your Media Plan.
2. Check that all dates and dayparting are accurate.
3. If you need to make adjustments for a placement part of an approved the order, you will need to revoke the order to unlock the line in your media plan so you can update the dayparting. Here's how to Revoke an Order.
4. Once you have revoked the order, go to the Media Plan and make the necessary adjustments for the dates and/or dayparting.
5. Check the order data to see if it is now displaying expected totals.
6. Then, go back to the order and (re)approve and resend the order to the required recipients (if applicable). Here's how to Approve an Order.