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Why are the totals on an order not matching the media plan?

Here's How to Fix Total Discrepancies for an Order in Bionic for Agencies.

In Bionic for Agencies, your order data is driven from your media plan. If you are experiencing a discrepancy in totals when comparing your order to its media plan, you will want to double check certain data on your media plan to troubleshoot this issue.

In this article, we'll cover how to troubleshoot order issues when totals don't appear to match the media plan.

Table of Contents:

  1. Check Your Dayparting
  2. Contact Customer Support

Check Your Dayparting

When an order is created, it is critical that all the dayparting data is accurate. If it is not, it can cause data to be pulled into the order but not calculate the totals correctly.

For example, (1) if you have a date range of Saturday, June 1 through Wednesday, June 5th listed and selecting Friday as your daypart, the data will not flow through the order correctly. Because Friday does not fall within the time frame you specified, all of the lines will be shown on the order, but the totals will be incorrect on the order (2). With incorrect dayparting data, the PDF Version will also display incorrect totals (3).

(1) 

Screenshot of the Dayparting selections for a placement in a media plan.

(2)

Screenshot of the Overview tab in an Order.

(3)

Scerenshot of a PDF version of an Order.

 

Here's how to double check your dayparting is correct:

  1. Go to your Media Plan.
  2. Check that all dates and dayparting are accurate.
  3. If you need to make adjustments for a placement part of an approved the order, you will need to revoke the order to unlock the line in your media plan so you can update the dayparting. Here's how to Revoke an Order.
  4. Once you have revoked the order, go to the Media Plan and make the necessary adjustments for the dates and/or dayparting.
  5. Check the order data to see if it is now displaying expected totals.
  6. Then, go back to the order and (re)approve and resend the order to the required recipients (if applicable). Here's how to Approve an Order.

A Screenshot of a media plan highlighting the dayparting column.

A sceenshot of the Overview Tab of an Order and how to revoke an order.

A Screenshot of a media plan highlighting the dayparting options..

A sceenshot of the Overview Tab of an Order and how to approve an Order.

NOTE: If you are still experiencing issues, please contact Bionic Customer Support: Get Help with Bionic for Agencies. 

Contact Customer Support

If your dayparting settings appear correct and the order total still does not match the line item totals, the issue may be related to how the order totals were calculated when the order was created.

You may notice the following:

  • The Order Amount does not match the sum of the line items on the order.

  • The percentage bar on the Order Overview appears correct, but the total dollar amount is different from what is expected.

  • The Media Plan totals appear correct, but the generated order reflects a different total.

  • The PDF version of the order shows a total that does not match the line item values.

  • Updating or reviewing line items does not change the total amount displayed on the order.

If you encounter this situation and dayparting settings are correct, please contact Bionic Customer Support. The support team can review the order and refresh the totals if needed.

When reaching out to support, it is helpful to include:

  • The Order Number

  • The Campaign Name

  • A screenshot of the order overview and line items

Providing this information will help the team quickly investigate and resolve the discrepancy.